Service Coordinator

What to Expect

VDK Group Inc. is a dynamic and innovative family-owned and operated company that offers a complete line of beautifully crafted exterior doors, quality windows, and overhead doors, along with aluminum entrances, windows, and curtain wall for the commercial division. At VDK, we are dedicated to providing our customers with high-quality products and reputable workmanship with the utmost attention to detail, ensuring that our customers are fully satisfied.

We are committed to delivering excellence in all aspects of our operations and take pride in the lasting relationships we build with our clients.

VDK Group Inc. is currently seeking a full-time Service Coordinator to join our growing team. In this role, you will coordinate customer service requests, schedule technicians, prepare work orders, and ensure service calls are completed efficiently. You will communicate with customers, technicians, suppliers, and internal departments to provide updates, resolve concerns, and deliver a professional service experience from the initial request through completion.

What You’ll Do

• Receive and respond to customer service and warranty requests by telephone and email
• Gather the necessary information to assess service requirements and create accurate work orders
• Schedule service technicians and coordinate daily service routes
• Communicate appointment details, timelines, and updates to customers
• Coordinate required parts, materials, tools, and equipment for service calls
• Maintain regular communication with technicians throughout the day
• Review completed service documentation and follow up on outstanding work
• Track open service requests and ensure they are completed promptly
• Maintain accurate customer, warranty, and service records in company systems
• Assist with preparing estimates, invoices, purchase orders, and warranty documentation
• Work with production, sales, installation, purchasing, and other departments to resolve customer concerns
• Provide professional and courteous customer service throughout the entire process

What You Bring

• Previous experience in service coordination, dispatching, scheduling, customer service, or administration
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a busy work environment
• Strong attention to detail and problem-solving abilities
• Confidence communicating with customers and resolving concerns professionally
• Proficiency with Microsoft Office and experience using scheduling, CRM, or service-management software
• Experience in the window, door, construction, manufacturing, or service industry is considered an asset
• Ability to read measurements, product information, and basic technical documentation is considered an asset

Compensation and Benefits

• Competitive wage
• Performance-based bonus opportunities
• Benefits plan
• Life and AD&D Insurance coverage
• Group RRSP/DPSP Matching Program
• Professional development and career advancement opportunities
• Company events
• Company discounts
• A collaborative and supportive team

Join VDK Group Inc. and play a key role in delivering an organized, efficient, and positive service experience for every customer!

VDK Group Inc. is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please notify Human Resources.